Consumers expect businesses to respond to reviews—and are disappointed when they don’t.
A whopping 63% of people say that a business has never responded to their review — either positive or negative. That’s a lot of customers being ignored!
Responding to online reviews is CRITICAL in not only building a positive online presence, but also encouraging others to leave feedback and engage with your business.
Stop worrying about how to respond to your reviews online. Grab these FREE templates now.
While you can’t control what people write, you can control how you respond. And, you HAVE TO respond.
Whether you’ve received a glowing 5-star review, or a gut-punching negative comment — a response from you means that you care; care about the health of your business, and care about customer service.
If you aren’t doing this yet and don’t know exactly what to say — we’re here to help.
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